FAQs – Hosting & Domains

[symple_toggle title=”Does Motte Media have a Control Panel to manage my website?” type=”1″ open=”1″]Yes, we feature an enhanced user interface that is fully integrated with cPanel. Our hosting accounts feature cPanel which is the industry leading control panel and provides a rich online environment from where you can manage features for your website.[/symple_toggle]
[symple_toggle title=”Can I add software to my account?” type=”1″]Yes. You have complete control over all aspects of your account, including the installation of software. If you install software not included in your hosting plan, we cannot guarantee its functionality and it will not be supported by our technical support staff. However, because we offer support for Perl, PHP, MySQL, and other programming languages, you have very few limitations when it comes to which software you can install. Finally, we are constantly adding new and exciting software applications that can be installed automatically through the control panel at any time. We feature Softaculous.[/symple_toggle]
[symple_toggle title=”Can I upgrade my account if I need to?” type=”1″]Yes. You can upgrade your account at anytime. You will pay the difference between your current account and your new account. There are no extra fees involved in upgrading. You can upgrade your account by logging into Support Center.[/symple_toggle]
[symple_toggle title=”How much does additional bandwidth cost?” type=”1″]If you need additional bandwidth for your account you will need to upgrade to a larger plan. You can upgrade to a larger plan through a Support Ticket. The cost will depend upon the plan you select. You can also log into your control panel at any time to view your current bandwidth usage statistics.[/symple_toggle]
[symple_toggle title=”How do I transfer files to my website?” type=”1″]Files must be transferred to the Web server via File Transport Protocol (FTP) or your account’s Web-based File Manager. If you need FTP, SSH, mail, or other Internet software, visit ZDNet Software Library. ZDNet Software Library is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginner users who may not be familiar with FTP. We also provide a Web-based File Manager to make it even easier for you to upload your files.[/symple_toggle]
[symple_toggle title=”How is billing handled?” type=”1″]Depending on the plan, you have your choice of annually, 2-year, or 3-year billing. By default your hosting fees will automatically be deducted from your credit card each billing interval. If you do not want your credit card automatically charged each billing interval, you can choose to be billed manually. Please note there is a $3.00 processing fee added to each invoice for manual billing.[/symple_toggle]
[symple_toggle title=”Can you host domain names other than .com .net .org .biz .info and .us?” type=”1″]We can host any domain name. However, we only offer a limited assortment of domains that can be registered or transferred to us. For a list of these domains go to Domains.[/symple_toggle]
[symple_toggle title=”Do you require Forced Advertising on my website?” type=”1″]No, we do not require any forced advertising on your website. Once you sign up for an account, you have complete control over content and information contained in your website. As long as you stay within our Privacy Policy, you can display anything you like.[/symple_toggle]
[symple_toggle title=”Do you offer Windows based hosting?” type=”1″]Not at this time. We currently run all Linux based servers.[/symple_toggle]