FAQs – Business ID & Graphic Design

[symple_toggle title=”What services do you provide?” type=”1″]We provide a full range of graphic design and integrated marketing services to serve your company, group or organization. Our services include:

Logo / Identity Design – logos, wordmarks, icons
Stationery Design – business card, letterhead, envelope, mailing label, presentation folder
Print Collateral – brochures, flyers, and newsletters
Advertising – print and online advertising
Direct Mail – postcards and mailers
eMail Advertising
Illustration – custom digital illustration and 3D rendering
Photo Editing – image composition, repair and optimization
Posters – posters, banners and display graphics
Website Design
Website Renovations
Web Graphics – including Web banner ads and animations
eBooks – Adobe Acrobat® .pdf document creation
Presentations – Microsoft® PowerPoint® presentations and graphics
Packaging Design
Marketing Strategy – branding, product launch and / product management

For a full list of our services, contact us if you have a specif project you don’t see listed here.[/symple_toggle]
[symple_toggle title=”What software do you use?” type=”1″]We use and support the latest versions of industry-standard graphic design and productivity software applications.[/symple_toggle]
[symple_toggle title=”Can I really submit my project and work with my designer, completely over the Internet?” type=”1″]Yes, there are no geographic obstacles to working together, thanks to the Internet and telecommunications. Your requirements can be submitted by email, phone or fax. Once we have agreed on your needs, the provided information is used to create your designs. Intermediate design concepts and revisions are either posted to our Web site or emailed to you for your review, comments and approval. Once your design is completed, final files are either posted for your download, uploaded to you or your printer or sent to you via CD.[/symple_toggle]
[symple_toggle title=”Do you do printing?” type=”1″]No, we do not provide printing services directly. We can recommend reputable online and local printers at your request. Because our clients are located throughout the globe, it is far more expedient for proofing and more cost-effective and faster for shipping if you deal with a local printer. We can act as an intermediary with your printer, or simply provide you with the final files to take to your printer. Printing is typically not included in any of our project quotations.[/symple_toggle]
[symple_toggle title=”How much do you charge?” type=”1″]We wish there is a straight answer to this, however design services are not so easily quantifiable as requirement varies for each and every project.
We have two types of billing depending on your design job:
a) Net Price – per-project price, pre-determined at the start of the project or
b) Hourly rated – billed according to the time utilised.
Clients are updated regularly on their project by our time-log and status reports.

We offer a FREE, no-obligation quotation process, to help define the scope and specification of each project. We are flexible and can work within any budget constraints you may have.
We do not believe in disappointing anybody with any form of hidden cost. It is our policy to be transparent with our clients with all costs itemized prior to the start of any project. Any changes and adjustments are then made and agreed upon by both sides before embarking on any work.[/symple_toggle]
[symple_toggle title=”Can a small company afford your services?” type=”1″]Many of our clients are small companies, non-profit organizations and individuals. By “farming out” their design projects, they save themselves time and frustration, and save the expense of keeping someone on staff to do design tasks. We are flexible and can work within any budget constraints you may be facing. Put us to the test and you’ll be suprised how far your design budget can stretch.[/symple_toggle]
[symple_toggle title=”Do you do small projects?” type=”1″]Yes! We are happy to work on small projects; anything from minor edits to a Web site to altering a graphic or logo. Smaller projects are often hourly rated. Contact us to discuss your small project.[/symple_toggle]
[symple_toggle title=”I have many items to produce, can we arrange for a monthly retainer fee for you to create everything for us?” type=”1″]We have a number of clients who have retained our services on a longer term basis or for ongoing work. By paying a flat monthly retainer fee (with a 3 month minimum contract term) we can act as your fulltime, in-house design department, handling as many projects as your schedule and ours can squeeze into the retainer period. For clients who have larger, more involved projects or require multiple pieces created this can often be a more economical method compared to getting each item separately quoted and created.[/symple_toggle]
[symple_toggle title=”How can I make payments to you?” type=”1″]We accept and prefer secure online payments using your credit card, debit card, or
your bank account via PayPal.com. Opening an account is fast, easy, and FREE.
We also accept business checks, personal checks, and money orders.
In certain special circumstances, you also may be able to make a barter arrangement, either for goods or services or link exchange arrangement depending on the nature of your business, i.e. non-profit association.[/symple_toggle]
[symple_toggle title=”Do you accept credit cards?” type=”1″]Yes, using PayPal.com, you can make payments using your Visa, MasterCard, Discover, and American Express (excluding American Express Corporate) cards.[/symple_toggle]